Sunday, May 17, 2020

Swot and Pestel Analysis for Ikea Singapore - 3062 Words

Content Page INTRODUCTION -------------------------------------------------------------------------------- 4 Case study of IKEA ----------------------------------------------------------------------------- 5 - 6 * Introduction of Company SWOT ANALYSIS of IKEA ------------------------------------------------------------------- 7 - 8 EXTERNAL ANALYSIS (GENERAL ENVIRONMENT - PESTEL) ----------------- 9 - 10 * Explanation of General Environment * Political Forces * Economic Conditions * Socio-cultural Conditions * Technological Changes * Environment Factors * Legal Factors EXTERNAL ANALYSIS (COMPETITIVE ENVIRONMENT) ------------------------- 11 - 13 * Intensity of rivalry among competitors * The threat of new entrants * The†¦show more content†¦The SWOT analysis allows the firm to analyze the internal and external factors that can influence the organization’s success. (Gomez- Meija Balkin, 2011) | Strengths | Weaknesses | Opportunities | Threats | |Owns their own restaurant and |Not durable as compared to other|Growing demand of eco friendly |More competitors | |market hall |home furnishing company |products | | | Affordable |Not appealing to the older |Growing demand of lower priced |Economy recession | | |generations |products | | |Eco friendly products | |Younger generations looking for | | | | |more unique and innovative | | | | |products | |Show MoreRelatedSwot and Pestel Analysis for Ikea Singapore3046 Words   |  13 Pages4 Case study of IKEA ----------------------------------------------------------------------------- 5 - 6 * Introduction of Company SWOT ANALYSIS of IKEA ------------------------------------------------------------------- 7 - 8 EXTERNAL ANALYSIS (GENERAL ENVIRONMENT - PESTEL) ----------------- 9 - 10 * Explanation of General Environment * Political Forces * Economic Conditions * Socio-cultural Conditions * Technological Changes * Environment Factors * Legal Factors EXTERNAL ANALYSIS (COMPETITIVE ENVIRONMENT)Read MoreBusiness Plan2833 Words   |  12 PagesContents Introduction 2 Operational Strategy 2 Environmental Audit in Existing Markets 3 PESTEL - Italy 3 PESTEL China 4 PESTEL - UK 5 Porter 5 Forces – Italy 6 Porter 5 Forces – China 7 Porter 5 Forces - UK 7 Product Life Cycle 8 SWOT Analysis 8 Internationalization - Pakistan 9 PESTEL – Pakistan 9 Porter’s 5 Forces – Pakistani Market 10 PORTER’S DIAMOND AND TOYS â€Å"R† US IN PAKISTAN 10 Entry Strategies for Pakistan 12 Conclusion 12 References 13 Introduction Boffi is a renowned highRead MoreBusiness Plan2842 Words   |  12 PagesContents Introduction 2 Operational Strategy 2 Environmental Audit in Existing Markets 3 PESTEL - Italy 3 PESTEL China 4 PESTEL - UK 5 Porter 5 Forces – Italy 6 Porter 5 Forces – China 7 Porter 5 Forces - UK 7 Product Life Cycle 8 SWOT Analysis 8 Internationalization - Pakistan 9 PESTEL – Pakistan 9 Porter’s 5 Forces – Pakistani Market 10 PORTER’S DIAMOND AND TOYS â€Å"R† US IN PAKISTAN 10 Entry Strategies for Pakistan 12 Conclusion 12 References 13 Introduction BoffiRead MoreInformation Technology : An Adaptive And Innovative Organization Essay3545 Words   |  15 Pagestelecommunications networks that individuals build and use to collect, generate, and assign useful data usually in organizational. Information system are consistent working together to distribute information to support decision making, coordination, control, analysis, and visualization in an organization. Information system has become important to most of the organizations and businesses and nowadays it become foundation for all actions that performed in each organization. Information technology is determinedRead MoreDisney Theme Park to India3965 Words   |  16 Pagesmight be the next destination for The Walt Disney Company to target on. Therefore, this report uses a series of marketing tools to demonstrate the macro-environment and micro-environment in India, such as PESTEL, SWOT, Porter’s Five Forces Model and Self Referencing Criteria. Based on this analysis, the current situation of India shows an attractive prospect to Disney in terms of economic and technological development, the diversification of culture, and the acceptance of Disney products and servicesRead MoreWalt Disney Parks and Resorts3974 Words   |  16 Pagesmight be the next destination for The Walt Disney Company to target on. Therefore, this report uses a series of marketing tools to demonstrate the macro-environment and micro-environment in India, such as PESTEL, SWOT, Porter’s Five Forces Model and Self Referencing Criteria. Based on this analysis, the current s ituation of India shows an attractive prospect to Disney in terms of economic and technological development, the diversification of culture, and the acceptance of Disney products and servicesRead MoreExploring Corporate Strategy - Case164366 Words   |  658 Pagesmain issues inï ¬â€šuencing the competitive position of a number of organisations in the same industry with a relatively short case. For a case that permits a more comprehensive industry analysis The Pharmaceutical Industry could be used. However, if the purpose is more focused – illustrating the use of ‘ï ¬ ve forces’ analysis – the TUI case study or Illustration 2.3 on The Steel Industry could be used. Some cases are written entirely from published sources but most have been prepared in cooperation with

Wednesday, May 6, 2020

Essay The Prohibition of the 1920s - 702 Words

During the 1920’s there was an experiment in the U.S. â€Å"The Prohibition†, this experiment, made by the government, was written as the 18th amendment. The prohibition led to the bootlegging, increase in crimes, and gang wars. The experiment consisted in all importing, exporting, transporting, and selling liquor was put to an end. Prohibition had been tried from a lot of time as temperance movements, the movements that tried to stop the alcohol consumption started in the latest 1700’s. The first group that wanted temperance was made by a group of Litchfield, Connecticut in 1789. Evangelical Protestants mainly formed these groups; however, they wanted moderation for preventing drunkenness. The ones who were most affected by†¦show more content†¦There where numerous of places that had secret places to hide alcohol during this time. By 1925 there were at least 3200 speakeasies and stores who sold liquor in order to get some extra income in New York. The smuggling of alcohol was a very good business that involved money. Some of the direct distilling and home brewing were secretly installed in garages, tenements, and warehouses. With the fear of being hijacked, the bootleggers hired gunmen to protect the goods; so illegal gun market was a side effect of the Prohibition that brought big amounts of mo ney. The illegal alcohol and gun market brought gangs to everywhere, these gangs fought constantly to maintain the territory and respect. Chicago and New York where the cities where the Mafia gain more power, gang wars and assassination became an everyday thing. On May 11th, Jim Colosimo was the first of the Chicago mafia bosses to be assassinated. The gang wars began with the simple plan made by the gang bosses. When John Torrio took out their leader â€Å"Big Jim†, he took over the biggest gang in Chicago. John Torrio was the one who saw that this prohibition could be a good opportunity for making money, so he started the bootlegging. John and other gang bosses made a deal to split the City so that everybody had their own place to sell liquor in a territory. However, whenShow MoreRelatedThe Prohibition Of The 1920s Essay1817 Words   |  8 Pages This paper discusses one of the most significant events of the 1920s and 1930s that still affects life to this day, the prohibition. Throughout the modern American, who may be interested in the prohibition and why organized crime was so powerful, discover just that as well as why the prohibition was implemented, who had the most influence, how people viewed one another at the time, and the factors that lead to the prohibitions lack of success. It was a time of struggle between law enforcement, organizedRead MoreThe Prohibition During The 1920s1590 Words   |  7 PagesThe Prohibition during the 1920s has been widely scrutinized and is often used as an example today to show how banning a specific substance after it has been in wide circulation is a wasted effort. Many historians, economists, and Americans have analyzed the complications during the Prohibition and have culminated their thoughts to provide an accurate and in depth analysis of what caused the Prohibition to fail. Simila rly, experts have presented data that shows just how drastically each year differedRead MoreThe Causes of Prohibition (America 1920s)848 Words   |  4 PagesWhy was prohibition introduced in America in the 1920? When federal prohibition was introduced in America with the 18th Amendment to the constitution in 1919 and the Volstead Act in 1920, it was often termed ‘The Nobel Experiment’. It didn’t take long for most people to recognise that the experiment had gone terribly wrong and that it was fostering what it was supposed to eradicate, crime, excess and corruption. But the question is why it was introduced in America in 1920 and to understand thisRead MoreThe Prohibition Of Alcohol During The 1920s1318 Words   |  6 Pagesalcohol industry: the manufacturing, distribution, and selling of liquor was now illegal. This so-called prohibition, which occurred alongside similar events in the U.S., was supposed to greatly improve society by eliminating the source of all of its evils – drunkenness – but instead was one of the greatest political blunders in North American history. Canada’s prohibition of alcohol in the 1920s was a catastrophic failure, giving rise to organized crime and a lasting mindset of subversiveness in theRead MoreProhibition During The 1920 S1655 Words   |  7 PagesDuring the 1920’s, America went through the prohibition era, where alcohol was no longer allowed to be purchased, sold, or drank. People were not pleased with not being allowed to drink alcohol, when they have consumed alcohol for so long. Therefore, people created underground saloons, where they had a type of club. People played music, drink, and have a wonderful time. These places earned their name of â€Å"speakeasies†, because the people who attended the illegal attractions had to be quiet enoughRead MoreWas Prohibition Successful in the 1920s?551 Words   |  2 Pagesand Feminism arose, and among those innovations, the Prohibition in North America was debated most. Some argue that the prohibition is a success because it did half the alcohol consumption and gained status for women. However to me it was unsuccessful, because it ma de unscrupulous people wealthy, did not decrease alcohol abuse, and made citizens disregard the federal law. First, the prohibition significantly encouraged gansterism in the 1920s, when the mafia raised a considerable amount of moneyRead MoreProhibition of the 1920s Essay2301 Words   |  10 PagesThe 1920s was a time of major social change in the United States. The social changes during this period were reflected in the laws and regulations that were brought into play at this time. One of the most prominent examples of this was prohibition. The 18th Amendment to the Constitution, also known as the Volsted Act, which got its name from its sponsor, Representative Andrew Volsted of Minnesota, was created to eliminate the use of alcohol in the United States. In doing this, the proponents of prohibitionRead MoreEffects Of Prohibition In The 1920-19331861 Words   |  8 PagesWhen the prohibition law was passed, it affected many different people in many ways. Prohibition lasted from 1920-1933 during this social experiment it helped us realize as a nation the more serious crimes that were occ urring in our nation. Some disrespected the law, people who broke the law became criminals. Many groups fought to up hold the law of prohibition by keeping immigrants and foreign nations out of the U. S’s affairs. While other groups turned to criminal actions such as violence and murdersRead MoreThe Failure of the Prohibition Act of 19202204 Words   |  9 PagesIn 1919 the Constitution of the United States issued the 18th amendment, enforced into law as the National Prohibition Act of 1920. Prohibition is the banning of the manufacture, sale, and possession of alcohol, including beer and wine. This amendment was repealed with the passing of the 21st amendment to the constitution, allowing the possession of alcohol in the United States. In the City of Washington on Monday, December 5th, 1932 the 21st amendment document included the reestablished rights ofRead MoreProhibition During The Era Of 1920-1933 Essay814 Words   |  4 PagesProhibition Essay: By: Savannah Crawford During the era of 1920-1933 could best be characterized as the path to a sober nation. This time of history consisted of the eighteenth amendment which was passed on October 28th 1919; Volstead Act. The Volstead act was created to carry out the movement of prohibition. In addition, Prohibition is the legal prohibiting of the manufacture and sale of alcoholic drinks for common consumption according to dictionary.com. Furthermore, this amendment concurs that

Took Place Between Qantas Airlines And Three Union Parties In 2011

Question: Discuss about the Took Place Between Qantas Airlines And Three Union Parties In 2011. Answer: Introduction The great dispute that took place between Qantas Airways and its three union parties was visible in the aviation environment for a longer period causing various effects to the parties as well as the company. Qantas has a very strong hold in its domestic airlines market and it has been unstable in its position in the international market. This was due to the continuous loss of market share that the company incurred in the international market. It was seen in 2010 that that the share of the company in the international market fell drastically by 15 percent that is it fell from 34 percent to 19 percent compared to last year. This also led to a decrease in the equity share of the company. Thus, due to these problems the company was suggested to give up its international market. However, all these problems led to the dispute in 2011 by the unions that raised issues for the long-term operations (The Conversation 2017). The paper discusses about the dispute that took place between Qantas an d its three union partners. Further, it discusses about the parties involved and intervened in the disputes. The report also analyses the steps taken to resolve the dispute and the likely chances to resolve the dispute if any. Background of the Dispute In October 2011, Qantas airways faced a huge dispute from its three unions named Australian Licensed Aircraft Engineers Association, The Transport Workers union and the Australian and International Pilots Union. The dispute was raised by all the staffs of the airlines together, which led to the lock out of the company. Just after the dispute started, it was declared that the Qantas Airways would not depart any domestic o international flights from that day. The flights that were already taken will be completed soon in the respected sectors. The dispute was due to the actions taken by the employers in this ground, which was soon put under the Fair Work Act (Heraldsun 2017). All the three unions has their own demand as reason for the dispute such as ALAEA demanded for at least one hour stoppage, while TWU proposed work bans as well as stoppages and AIPA wanted a ban on compliance with the in-flight announcement of the Qantas airways. The dispute was mainly due to the slow bake put forw ard by the ALAEA and the TWU. This was due to continuous cancellation of Qantas flights and cancellation of stoppages and halts in between the flights. This led to huge loss of customers and reduction in revenue. In turn, the wages of the workers and employees of the airways was hampered. Thus, the labor unions formed by the workers demanded job security from the airline company Qantas. The dispute had a bad effect on more than 70,000 domestic as well as international passengers due to sudden cancellation of 447 flights due to the lock out. The company witnessed more than 3000 employees getting involved in the dispute demanding the lock out of Qantas Airways (NewsComAu 2017). However, the company ensured the safe landing of the flights that already took off before the dispute took place. The people involved in the dispute that carried out the bargaining activities are engineers, baggage handlers and the pilots. These people carried out a number of industrial action leading to the di spute. In continuation of this, the company decided to terminate the staffs, which was prevented by the Fair Work Australia in the end of October 2011. The dispute led to 200 meetings including all the members in the union parties that resulted in a great loss for the company. Thus, the dispute was huge and affected a lot of employee, their lives, resources as well as the reputation of the company as a whole (Morton 2017). Claims made by the Unions and Qantas Airlines There were various claims made by the union parties as well as the Qantas in the time of the dispute. These claims were made by them to meet their desired interest and problem faced in the organization. The union consisting of pilots claimed that they do not want the company to move to Asia or any other country and operate in Australia itself so that they are not deprived of jobs. They put forward some claims related to payment and condition at work. They demanded same pay structures for pilot flying in the domestic regions as for pilots flying abroad. Further, the pilots demanded a 2.5 percent increase in their wage rate every year. In case of extra facility they demanded two extra tickets for the staffs in a year for the economy class in the international flights. Further, the unions also demanded that the company funds at least two union members in a year by giving $1 million. The AIPA union is involved in the dispute put forward by other unions is because the company wants the pilots to be in the Qantas flight (pilots 2017). Over the claims made by the pilots and unions, the Qantas Airways company also justified their claims by stating that the pilots of Qantas company are the best paid pilots in the world reviving 30 percent more salary than any other airlines. Thus, on this ground and with some more justification the company rejected the claims made by the pilots (Gutierrez et al. 2013). Other than the pilots, the engineers and other staffs of the airlines also made claims or their benefits. The initial claim made by them was the rise in the pay structure according to the rising inflation and a proper job security. They want the engineers of the airlines to stick to the maintenance regimes. However, Qantas did not accept their claim and said that the engineers are sticking to the past (Claytonutz 2017). Parties that Intervened the Dispute Looking at the consequences of the dispute put forward by the workers of the company forced Federal minister to intervene in the dispute to control the situation and to reach to some solution. The Federal minister intervened in the dispute on October 2011 to take care of the dramatic circumstances. The Fair Work Act put the matter forward in front of the Full Bench and discussion took place for more than 12 hours. Other parties that intervened and played an active part in the resolving and analyzing the urgency of the dispute are New South Wales, Queensland governments, Australian Council of Trade Unions. These parties intervened in the dispute and joined the minister and the three unions to make submissions about the dispute. The minister that intervened in the dispute bought various evidences to prevent the lock out from Department of Infrastructure and Transport and Department of Resources, Energy and Tourism. These departments was met by the minister to establish a report stating the amount of loss the economy of Australia would suffer due to the lockout of the company. The ministers further claimed for termination of the lockout and issuance of ninety-day suspension to the company. The Queensland Government accepted this claim. The FWA claimed that the demand of the three union parties are difficult to be accepted and it is creating a lot of damage to the future of the company. The claims and opinions of every member both in the union as well as in the parties differ from each other according to their own interest and the interest of the society. The dispute has already led to a lot of loss for the company as the passengers suffered and the flights were stopped from flying. The customers lost trust in the company as many were asked to go back just after boarding the flight while many got stuck in the flight that already boarded due to sudden dispute by the workers and employees (ph.gov 2017). Steps taken by the Parties under the Fair Work Act 2009 The decision was taken by the Fair Work Act of 2009 not to fully terminate and end the dispute. It gave a temporary solution that would be value in the future. The FWA wanted to give a proper justification for its findings to the parties and people involved in the dispute rather than just publishing the order. It has been said by the Full Bench that the dispute has already caused a lot of damage and loss to the company in these days. Thus, a suspension of the company for some period put in accordance with the unions protected actions will not be succeeded (Fossum 2014). The Full Bench further was of the opinion that the bargaining has always been visible in the industrial sector and there is no reason t stop the bargaining activity as protected industrial action is allowed under the system. Thus, other than the suspension there are other alternative solution to the claims and demand made by the union parties. The Full bench realized the loss that the dispute caused to the Qantas Airw ays, its customers, tourism business and the industry as a whole. Thus, according to them, just a temporary solution is not enough and no party supported that. The principle issues put forward by the unions were some difficult to resolve while other matters were possible to get resolved. Thus, the FWA decided to take steps further that would be beneficial for the company as well as for the unions (Spencer and Hardy 2014). Solution to the Dispute The bitter dispute that started between Qantas and the three unions ended with the help of Fair Work Act that started in 2011. The commission was handling the last three claims put forward by the international pilots that have to halt for longer time. Qantas and the pilot union have provided the Fair Work Commission a document stating their decision regarding each matter and also an approval or disapproval regarding few matters. These documents were provided to the FWC until February 2013. Further, FWC witnessed that the document that was put forward by the company in January 2013 was biased towards the Qantas Airlines, which is a wrong case. In that particular document, the company cancelled the job security claim made by the pilot association AIPA. Moreover, FWC also issued a document on 2012 regarding the negotiation placed by Australian Licensed Aircraft Engineers Association and Transport Workers Union. The dispute also came to an end with the company drawing peace line between them and the aircraft engineers. FWC also intervened in this situation and supported the agreement made for three years for the aircraft engineers, which will help them to retain the flexibility and compete globally. According to the agreement the licensed engineer were entitled for a three percent rise in their wage rate every year and consists some other facility related to long hour works ad retirement benefits. The CEO of the company was also happy that the issues with the aircraft engineers are resolved which led to the past disputes. However, along with these solutions the dispute still exists from the ground workers and the pilots. The company has initiated a restriction on the two unions from causing further industrial issues. These solutions offered a sign of relief that there will be no further dispute from the engineers and customers were certain to get good service from the company. It can be seen that the decisions made by the FWC regarding the dispute did not have any power on the hands of the unions to cause further problems in future. The decisions of the Fair Work Australia resulted in a solution to the dispute caused in the Qantas Airlines of Australia. The company was now expected to negotiate with the unions regarding their claims until 21 days until the final decision is not reached. The company is expected to give a solution in favor of the employees in order to prevent the loss that has already been caused because of the dispute. Government was also of the notion that the dispute will come to an end after the worst system has been formed. Thus, a solution to the dispute has helped the tourism industry of Australia to recover the losses that it has incurred. Recommendations Such types of disputes in Australia between the Qantas and its pilots, engineers and workers cause a lot of loss to the industry as well as to the economy. Such types of disputes and rights given to the unions to commence such disputes will never help the company to grow on its own grounds. On the other side, the dispute is also beneficial for the workers to get a suitable working environment for themselves. Even though Fair Work Commission has helped the company to solve some of its disputes by fulfilling the demand made by the pilots and the engineers, yet there are few other demands that are unmet and might lead to several disputes in future (Howe 2017). The demand made by the workers was not met by the company, which might discourage the ground staffs to perform for the company. These ground staffs are as important for the airlines business as the pilots and the engineers of the flight. Thus, Qantas should consider some of the demands made by these workers as well. This will not only save them from further disputes, it will also help them get good ground performance and better customer satisfaction, which it lost during the disputes. Further, the union system in these companies should be banned or their power should be reduced for some reason or the other. The union should be given the right to raise their issues in front of the owners of the company; however, they should not have the right to shut down the business of the company this is because such actions by the unions lead to huge losses for the company and in turn affects the whole economy. These steps will help the company to prevent such disputes from coming up in future and the business to lose their resources and revenue (BC News 2017). Conclusion From the above analysis, it can be concluded that the dispute that was started in 2011 between Qantas Airlines and three Unions consisting of pilots, ground staffs and aircraft engineers lead to damage of lot of resources, revenue, loss of customers and downfall of tourism industry in Australia. The dispute was regarding the working condition, wage and rights of the workers. Pilots on the other hand started the dispute to prevent Qantas Airways to shut down its business sin Australia and move to Asia. However, the dispute led to a lot of problems and loss of revenue by the company. The passengers boarding the flights at the time of the disputes got harassed a lot as they were asked to return back with their luggage. However, after such chaos and issues, the dispute got resolved to some extent in some way or the other by the intervention of Fair Worked Commission that negotiated the demands and set one single document benefiting both the company and the union parties. However, the dem and of the ground staffs remained unaddressed by the Fair Work Commission, which might lead to further problems. Thus, their demand should also be fulfilled to prevent future disputes and further losses. References BC News. 2017.Qantas to fly again after Fair Work terminates dispute. [online] Available at: https://www.abc.net.au/news/2011-10-31/qantas-action-terminated-fair-work-rules/3609158 [Accessed 12 Oct. 2017]. Claytonutz.com. 2017.The Qantas dispute: employer's lockout, ministerial intervention and Fair Work Australia's decision - Knowledge - Clayton Utz. [online] Available at: https://www.claytonutz.com/knowledge/2012/may/the-qantas-dispute-employer-s-lockout-ministerial-intervention-and-fair-work-australia-s-decision [Accessed 12 Oct. 2017]. Fossum, J.A., 2014.Labor relations. Mcgraw Hill Higher Educat. Gutierrez, A.L.C., Panuwatwanich, K. and Walker, A., 2013. Learning from the past: analysis of factors contributing to construction project disputes in Australia.Law and Dispute Resolution. Heraldsun.com.au. 2017.Pay agreement ends Qantas dispute. [online] Available at: https://www.heraldsun.com.au/business/pay-deal-ends-qantas-dispute/news-story/76b9270cafd2b58a82789e92a81120d8?sv=33b8946d4fef491c2d9f900c988b13ac [Accessed 12 Oct. 2017]. Howe, A. 2017.Fair Work at work. [online] The Sydney Morning Herald. Available at: https://www.smh.com.au/federal-politics/political-opinion/fair-work-at-work-20111030-1mqdj.html [Accessed 12 Oct. 2017]. Morton, R. 2017.Qantas, unions and industrial disputes. The cheat sheet you need.. [online] Mamamia. Available at: https://www.mamamia.com.au/qantas-unions-and-industrial-disputes-the-cheat-sheet-you-need/ [Accessed 12 Oct. 2017]. NewsComAu. 2017.AIR WARS: Heroes, villains in the Qantas crisis. [online] Available at: https://www.news.com.au/travel/travel-updates/qantas-crisis-who-won-and-whos-to-blame/news-story/e9f50c9b21eaa19eb4a26fe98a1ea77f [Accessed 12 Oct. 2017]. ph.gov.au. 2017.The gods must be crazy: chronology of and issues in the Qantas industrial dispute 2011 Parliament of Australia. [online] Available at: https://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Parliamentary_Library/pubs/BN/2011-2012/ChronQantas [Accessed 12 Oct. 2017]. pilots, Q. 2017.Qantas wins "right to manage the airline" as FWA ends industrial dispute with international pilots. [online] CAPA - Centre for Aviation. Available at: https://centreforaviation.com/insights/analysis/qantas-wins-right-to-manage-the-airline-as-fwa-ends-industrial-dispute-with-international-pilots-95113 [Accessed 12 Oct. 2017]. Spencer, D. and Hardy, S., 2014.Dispute Resolution in Australia: cases, commentary and materials. Thomson Reuters. The Conversation. 2017.How Qantas can take the heat out of its union disputes. [online] Available at: https://theconversation.com/how-qantas-can-take-the-heat-out-of-its-union-disputes-933 [Accessed 12 Oct. 2017].